What are your store hours?
We are open Monday-Friday from 9am-5pm, Saturday from 10am-2pm and closed on Sundays.
*If a national holiday falls on a Sunday, i.e: Mother’s Day, Valentine’s Day, etc. We are open and delivering!*
Do you offer same-day delivery?
If your order was placed before 2pm on the desired delivery date then, yes we can deliver it. If you need an urgent delivery after 2pm please contact us directly at (858) 278-4220.
When will my delivery arrive?
Delivery arrival time will depend on the area and route in which drivers are in. Deliveries will most likely arrive anywhere between 10am-5pm. During the holiday season, we cannot guarantee delivery times due to high volume of orders. If there is a strong reason why you might need to have something delivered earlier or at a specific time please contact us as soon as possible.
Can I make special requests?
Absolutely! We always take into consideration what our customers want, however flowers vary in season and availability. If you would like to make a special request please include that in the “order notes” before check-out. We will try to accommodate as best as possible but we reserve the right to substitute as needed. See our substitution policy here.
Do you allow in-store pick-up?
Yes. Select in-store pick-up at checkout or call us directly to place an order.. Our address is 7756 Starling Drive San Diego, CA 92123.
What do I do if I need last minute flowers after business hours?
Visit the taco shop next door! We always have pre-arranged flowers and bouquets for sale in our store and the manager at the taco shop can open the flower shop and sell anything that is premade. Enjoy a burrito while you’re at it too 😉
What happens if I can’t pick up my order within business hours?
No worries at all. If you need to pick up your order later in the day, visit the taco shop located right next door and the manager will open the flower shop and personally hand you your order.
Do you host workshops?
Yes, we do! We are known for our amazing “Wine and Design Events”. Whether you are trying to host a private event with friends or join a Flower Design class, workshops at Genesee are always a fun time. For more information on when our next event will be, subscribe to our newsletter, follow us on instagram and check out our happenings page.
What happens if I provided the wrong address?
If the wrong address was provided, we will return the order to our workshop. If the recipient will not return our phone calls or if several delivery attempts are made, the recipient will have to pick-up in-store. For re-delivery, we will sometimes charge a fee depending on distance and location of the correct address.
What happens if the recipient isn’t home?
We always try our best to hand-deliver all of our flowers. If it is the case that the recipient is not home, we will leave it at the door if we feel it is safe to do so, or will try to leave it with a neighbor. If the recipient is on vacation, we will return the order to our workshop and the recipient can pick-up in-store or pay a separate delivery fee.
What happens if the recipient rejects the order?
Unfortunately, after we have made an arrangement and tried to deliver it we cannot issue the customer a refund. If it is the case that the recipient rejects an order we will either bring it back to our workshop or call the customer to pick-up the arrangement in-store.
What is your return policy?
How do I cancel my order?
To cancel your order, email or call us directly within 48 hours of placing your order. Unfortunately, if we have already made your order we cannot issue a refund.
How do I take care of my flowers/plants?
See our Plant and Flower care page here.
What is the best way to go about placing an order?
We love to talk directly with our customers as much as possible. If you have special requests for an order or don’t see something on our website, give us a call.
